Gilbert Utilities: A Guide to Getting Started for New Customers

gilbert utilities
gilbert utilities

Gilbert Utilities: A Guide to Getting Started for New Customers

Gilbert Utilities is a local electric and gas utility company that has been serving the Gilbert community since 1989. We provide products and services to residential and commercial customers across the greater Gilbert area.

We want to make sure you know about our products, services, and ways we can help you as a new customer. Here are some of the most useful things for new customers to know when interacting with us.

Why Choose Gilbert Utilities?

Gilbert Utilities has been serving the Gilbert community for more than 25 years. We are an independent utility company providing products and services to residential and commercial customers in the greater Gilbert area.

One of the reasons we’re a popular choice is because we go above and beyond to help our customers. We offer competitive rates, flexible payment plans, and prompt customer service. Plus, when you sign up for a new account with us, we’ll give you a free smart thermostat!

We also have some very useful products that can save you money on your energy bills. For example, if you agree to let us monitor your usage remotely through our online portal, you can get a power usage report that shows how much electricity you used for each appliance in your home. You could also save money by installing a water or electric line timer – just set it to turn off at certain times of day when no one is using those utilities so they don’t run all day long.

Signing up with us also gives you access to our online bill pay system through which you can make payments without any fees. And if there’s ever an outage in your area, we’ll be sure to update affected customers via text messages and email alerts so they know what’s happening and when they can expect their service back on again – no matter where they are!

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Getting Started as a New Customer

To get started, first, contact us to request more information. You can do that by calling our customer service line at 480-497-5600, emailing us at, or filling out this form on our website. Next we’ll walk you through the next steps for setting up your account and choosing a payment option.

We always recommend setting up an online account in advance to make things easier when starting your new account. You can do that by clicking here and selecting the “New Customers” tab on the left side of the screen. This will allow you to go through a series of basic questions which will help us set up your account while also providing you with a secure log-in so you can check your billing history or make payments anytime from anywhere.

Tips for New Customers

When you become a new customer, there are a few steps to take before we can get you hooked up with all your utility needs.

-First, let us know where your service may be coming from in the future. If you’re not sure where that is, let us know and we’ll reach out to them for you to confirm.

-Second- if you’re going to move into a home or business, let us know so we can get started ahead of time on getting that set up for you.

-Third- once we have all of your information, our customer service team will contact you with more details on how to best meet your needs.

We hope this helps!

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Navigating the Site

We want you to be able to find what you need quickly, so we’ve provided a few tips for navigating the site and finding what you’re looking for.

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* You can browse through our products and services by clicking on “Products/Services” in the top navigation.

* You can also use the search bar at the top of the screen to find what you’re looking for.

* If you have questions about whether or not we offer something, please call one of our customer service representatives at 480-725-1234.

What Our Services and Products Include

We provide a wide range of services and products to meet all your needs. Whether you want to save money or be more environmentally friendly, we have what you need.

One of the most popular ways we help customers is through our energy efficiency programs. We offer rebates on ENERGY STAR certified equipment and appliances, as well as home assessments with strategies to improve your home’s efficiency. To learn more about these programs, contact us today.

Another service we provide is bill pay options. You can pay your electric and gas bills automatically from your checking account or credit card for less than $10 per month.

No matter what utilities you need, we are here to help!

Installing Service

We hope you come in to visit us soon, but for now, please take a look at our website. We have tons of useful information about our products and services. You can also find an application form on the home page to get started installing your new service with Gilbert Utilities.

We’re looking forward to being your partner in energy.


At Gilbert Utilities, we want to make the process of getting started as a new customer as painless as possible. Our goal is to provide excellent service and customer support and to offer the best customer experience possible. We are proud of the work that we do and we hope that you will be proud to be a part of our family.